Privacy & Data Protection Policy

1. Information We Collect

We collect only essential information required to process and deliver your orders, including your name, shipping address, email address, and phone number. This data is used strictly for order processing, communication, and customer support. We do not collect unnecessary personal data or engage in invasive tracking practices.
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2. Payment Security

All transactions are secured using SSL (Secure Socket Layer) encryption. Payments are processed through trusted third-party providers such as PayPal and certified card processors. We do not store or have access to your full payment details, ensuring maximum financial security.
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3. Cookies & Website Functionality

Our website uses basic cookies to support essential functionality such as shopping cart operations and session management. These cookies do not track personal behavior beyond necessary website performance.
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4. Shipping & Third-Party Services

To complete delivery, your shipping details may be shared with trusted logistics providers such as DHL and FedEx. These partners are obligated to use your data solely for delivery purposes and maintain strict confidentiality.
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5. Your Rights & Data Control

You have the right to access, correct, or request deletion of your personal data at any time. Requests can be submitted through our official contact details below. We aim to comply with international data protection principles, including GDPR-aligned practices.
Administrative Office:
Street Number 14/45, Mohala Wahdat Colony
Gujranwala, Punjab 52250, Pakistan

Manufacturing Workshop:
Arif Shaheed Road, Madina Colony
Wazirabad, 52000, Pakistan

Email: support@damascus-knife.net
Phone: +92 321 427 1600
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6. Data Protection Commitment

We do not sell, rent, or distribute your personal information to third parties. Your data is used exclusively for order fulfillment and customer service. We maintain appropriate technical and organizational measures to safeguard your information.