Terms & Conditions of Service

1. Eligibility & Lawful Use

By accessing this website and placing an order with Arsons Custom Knife, you confirm that you are at least 18 years old. Our products are intended for lawful culinary, outdoor, collection, and utility purposes. Customers are responsible for ensuring compliance with local, national, and international laws regarding the purchase, import, possession, and use of such tools.
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2. Product Characteristics

Each product is individually handcrafted in our workshop located in Wazirabad, Pakistan. Due to the use of layered steel, natural materials, and manual finishing processes, slight variations in pattern, color, or grain may occur. These characteristics are considered normal and reflect the authentic nature of handcrafted production.
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3. Orders & Payment Processing

Orders are processed after payment confirmation through secure payment providers. Prices displayed on the website are generally listed in USD unless otherwise stated. We reserve the right to decline or cancel orders in cases of suspected fraud, payment verification issues, or product availability limitations.
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4. Shipping & Delivery

Orders are prepared and dispatched after processing. Delivery times may vary depending on destination country, customs clearance procedures, and courier services. While we work with reliable international shipping partners, exact delivery dates cannot always be guaranteed.
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5. Returns & Customer Support

If you experience any issue with your order, our support team will assist you in accordance with our published return and refund policy. Customers are encouraged to contact us before initiating disputes so that we can provide a prompt resolution.
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6. Limitation of Liability

Arsons Custom Knife shall not be held liable for injuries, damages, or losses resulting from improper handling, misuse, or unlawful use of our products. Customers are responsible for safe storage and responsible use.
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7. Governing Law & Business Information

These terms are governed by applicable laws in Pakistan. For questions regarding these terms or your purchase, please contact our administrative office:
Administrative Office:
Street 14/45, Mohalla Wahdat Colony,
Gujranwala - 52250, Pakistan.

Manufacturing Workshop:
Arif Shaheed Road, Madina Colony,
Wazirabad - 52000, Pakistan.

Phone / WhatsApp: +92 323 501 3272
Email: support@damascus-knife.net