1. 180-Day Return Window
You have 180 days from the date of delivery to request a return. The product must be in its original condition, unused, and in its original packaging with all included accessories. This extended return window reflects our commitment to quality and customer satisfaction.
2. Eligible Returns
Returns are accepted if an item is defective, damaged during shipping, or significantly different from its product description. Please note that custom-engraved or personalized knives are non-returnable unless they arrive with a clear manufacturing defect or shipping damage.
3. Return Process
To initiate a return, please contact our customer support team by email with your order number and clear photos of the issue. Once your request is approved, we will provide specific return shipping instructions. Return shipping costs are the customer’s responsibility unless the item is confirmed to be defective or incorrectly sent.
4. Refund Timeline
Once we receive and inspect the returned item, we will process your refund within 5–7 business days. Refunds are issued to the original payment method. Original shipping fees are non-refundable unless the return results from our error.
5. Made-to-Order & Custom Items
Personalized, custom-engraved, or made-to-order knives are generally excluded from standard returns due to their unique nature. Clearance or specially discounted items may also be excluded from this policy unless they arrive damaged or defective.
6. Support & Contact
For return, refund, or delivery questions, please contact our dedicated customer support team. We are committed to resolving concerns fairly, promptly, and in accordance with this policy.