Return Policy

"This Return Policy outlines how Arsons Knife, a brand with over three decades of craftsmanship since 1991, supports your satisfaction with our handmade Damascus steel knives. Applicable to all purchases from www.damascus-knife.net, this policy reflects our unwavering commitment to quality and customer care, a tradition established since our founding. By purchasing an Arsons knife, you agree to the terms herein, and we encourage you to review this policy regularly for updates as we continue to refine our service standards to honor our legacy of excellence, ensuring your trust in our brand remains strong across more than 30 years."

"You have 180 calendar days from the date of receipt to request a return, a generous window introduced since 1991 to reflect our confidence in the durability and craftsmanship of our Damascus steel knives. To qualify, the knife must be unused, in its original condition as delivered, and returned with its original packaging, including the leather sheath, certificate of authenticity, and any accompanying accessories. This ensures the iconic Damascus pattern and hand-finished handle remain intact, preserving the knife’s value and our heritage of meticulous artistry. Items showing signs of wear, damage, or improper use—such as nicks from misuse or scratches beyond normal handling—may not be eligible, so we advise careful storage and handling during this period to maintain eligibility."

"Upon receiving your returned item, our team of skilled artisans and support staff, trained since 1991, will conduct a thorough inspection to verify its condition and ensure it meets our return standards. We will notify you of the status via email or phone, ensuring clear and prompt communication tailored to your needs. If approved, a refund will be issued to your original payment method, typically processed within 3-5 business days based on your card issuer’s policies, though international transactions may take slightly longer. This streamlined process, refined over decades, underscores our dedication to restoring your trust and providing a seamless resolution, whether due to a change of mind, sizing issue, or an unexpected manufacturing flaw."

"We offer free return shipping, a policy established since 1991 to eliminate the cost barrier and enhance customer satisfaction, making your purchase of our premium Damascus steel knives risk-free. This service, provided through reliable carriers like DHL, USPS, and FedEx, allows you to return items globally without additional expense, a commitment that spans continents from the United States to Australia. Whether you’re returning due to a personal preference or a rare defect, this benefit reflects our belief that your shopping experience should mirror the excellence of our knives, a standard we’ve maintained and expanded upon for over three decades to serve our worldwide community."

"To initiate a return, contact our dedicated support team, a service we’ve provided with expertise since 1991, by reaching out with your order details. Please use the following contact information:Email: support@damascus-knife.net. Provide your order number or receipt and a clear description of your return request, including the reason for the return. Our team will supply detailed shipping instructions, guiding you through the process with care and providing a prepaid return label where applicable. Once received, we’ll inspect the item, process your return or exchange, and handle shipping back to you if needed, ensuring a smooth experience rooted in our 30+ years of customer service excellence."

"While our return policy is designed to be accommodating, certain exceptions apply, a framework we’ve established since 1991 to balance customer satisfaction with product integrity. Items personalized with custom engravings or modifications, as well as those damaged due to misuse (e.g., using the knife as a pry tool or exposing it to excessive heat), are generally non-returnable unless a manufacturing defect is identified. Additionally, clearance or sale items may have restricted return options, clearly noted at purchase. Our team, with over three decades of experience, will assess each case individually to ensure fairness, reflecting our commitment to quality craftsmanship since our founding."

"For any questions or assistance regarding our Return Policy or to initiate a return, our dedicated support team at Arsons Knife is here to help, a service we’ve offered with pride since 1991. Reach out to us at:
Phone: +1 786 607 4045 – Available Monday through Friday, 8 PM to 5 PM PST, providing personalized support with over 30 years of experience.
Email: support@damascus-knife.net – Responds within 24 hours, offering detailed guidance on return procedures, shipping instructions, or refund inquiries. Our team, rooted in the traditions of 1991, is committed to ensuring your return experience is handled with the same care we invest in crafting our knives."