Warranty & Heritage Care Guide
Heritage Commitment
At Arsons Custom Knife, established in 1991, we stand behind the metallurgical quality and craftsmanship of every manual heritage implement we produce. This Lifetime Warranty reflects our commitment to excellence, authentic materials, and skilled artisan craftsmanship.
★ ★ ★
What Is Covered
We offer a Lifetime Warranty against defects in materials and craftsmanship. This includes the structural integrity of the Damascus steel blade, handle assembly, and overall construction. If a manufacturing defect is identified, we will repair or replace the product at no cost to you.
★ ★ ★
Heritage Care Guide
Proper maintenance helps your handcrafted tool perform beautifully for generations:
- Cleaning: Hand wash with warm water and mild soap, then dry immediately.
- Oiling: Apply food-safe mineral oil regularly to the blade and handle.
- Sharpening: Use a quality whetstone or ceramic rod; avoid electric sharpeners.
- Storage: Keep in a dry place and use the included leather sheath for protection.
★ ★ ★
Warranty Claim & Support
To initiate a warranty claim or request product support, please contact our customer support team by email. Please include your order number, a brief description of the issue, and clear photos where applicable. Valid claims are reviewed carefully to ensure fair and reliable service.
Official Support Email
Contact our support team for warranty claims, product care guidance, and order assistance.
[email protected]