Terms & Conditions
1. Eligibility & Lawful Use
By accessing this website and placing an order with Arsons Custom Knife, you confirm that you are at least 18 years old. Our products are intended for lawful culinary, outdoor, collection, and utility purposes only. Customers are fully responsible for ensuring compliance with all local, national, and international laws regarding the purchase, import, possession, and use of knives and cutting tools.
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2. Product Characteristics
Each product is individually handcrafted in our workshop in Wazirabad, Pakistan. Due to the nature of layered Damascus steel, natural handle materials, and manual finishing processes, slight variations in pattern, color, grain, or finish may occur. These variations are considered normal and are a hallmark of authentic handcrafted blades.
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3. Orders & Payment Processing
Orders are processed only after full payment confirmation through our secure payment providers. All prices displayed on the website are in USD unless otherwise stated. We reserve the right to decline or cancel any order in cases of suspected fraud, failed payment verification, or product unavailability.
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4. Shipping & Delivery
Orders are prepared and dispatched after successful processing. Delivery times vary depending on destination country, customs procedures, and chosen courier service. While we partner with reliable international carriers, we cannot guarantee exact delivery dates due to factors beyond our control.
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5. Returns & Customer Support
If you experience any issue with your order, please contact our support team before initiating any dispute. We will assist you in accordance with our published Return & Refund Policy. Our goal is to resolve all customer concerns fairly and promptly.
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6. Limitation of Liability
Arsons Custom Knife shall not be held liable for any injuries, damages, or losses resulting from improper handling, misuse, modification, or unlawful use of our products. Customers are responsible for the safe storage and responsible use of all purchased items.
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7. Governing Law & Business Information
These terms and conditions are governed by the applicable laws of Pakistan. For any questions regarding these terms, your order, or our services, please contact our administrative office.
Administrative Office:
Street 14/45, Mohalla Wahdat Colony,
Gujranwala - 52250, Punjab, Pakistan.
Manufacturing Workshop:
Arif Shaheed Road, Madina Colony,
Wazirabad - 52000, Punjab, Pakistan.
Phone / WhatsApp: +92 323 501 3272
Email: support@damascus-knife.net
Street 14/45, Mohalla Wahdat Colony,
Gujranwala - 52250, Punjab, Pakistan.
Manufacturing Workshop:
Arif Shaheed Road, Madina Colony,
Wazirabad - 52000, Punjab, Pakistan.
Phone / WhatsApp: +92 323 501 3272
Email: support@damascus-knife.net