Terms & Conditions

"Your access to and use of the Arsons Knife website (www.damascus-knife.net) are governed exclusively by these Terms and Conditions. By visiting, browsing, or making purchases on our Site, you fully accept and agree to abide by these terms, conditions, and any applicable disclaimers, forming a binding agreement with Arsons Knife, a brand established in 1991 with a legacy of delivering premium Damascus steel knives with integrity and craftsmanship. This agreement underpins the trust we’ve built with our global community over three decades. If you do not agree with any part of these Terms and Conditions, you must immediately cease using the Website and refrain from engaging in any transactions or interactions with our platform, ensuring mutual respect for this contract."

"The content available on the Arsons Knife website is provided for general informational purposes only and should not be interpreted or relied upon as professional advice—whether legal, financial, technical, or related to knife use—nor as the sole basis for making significant decisions. While we strive to ensure the accuracy and relevance of the information, reflecting our heritage of craftsmanship since 1991, it is intended to educate and inspire enthusiasts of Damascus steel knives, not to replace expert consultation. For specific guidance on knife maintenance, safety protocols, or purchasing decisions, we recommend consulting a qualified professional to complement the insights offered on our Site, ensuring your experience is both informed and safe over the long term."

"Arsons Knife reserves the right to modify, suspend, or remove the Website or any part of it—temporarily or permanently—without prior notice to users, a flexibility we’ve maintained since 1991 to adapt to technological advancements and operational needs. This may occur due to scheduled maintenance, critical updates, or unforeseen circumstances such as server issues, and we are not liable for any inconvenience caused, though we aim to minimize disruptions. Additionally, we may update or amend these Terms and Conditions at any time to reflect changes in our services, legal requirements, or business practices, ensuring alignment with our evolving global presence. Continued use of the Website following such changes will signify your unconditional acceptance of the revised terms. We encourage you to review this page periodically to stay informed of any modifications, a practice we’ve supported for over 30 years."

"To keep you informed throughout your purchasing journey, Arsons Knife provides regular order status updates via email, a service we’ve refined since 1991 to enhance customer trust. Once your order is processed and shipped, you will receive detailed tracking information, allowing you to monitor its progress from our workshop—where each Damascus steel knife is handcrafted—to your location worldwide. For added convenience, you may log into your account on our website to access live updates, view order history, manage your preferences, and even request re-shipment if needed. This transparency, developed over three decades, is part of our commitment to delivering a seamless experience, ensuring you stay connected with every step of your bespoke knife’s journey."

"We understand that plans may change, which is why you have a 24-hour window from the time you place your order to modify or cancel it, provided the order has not yet entered the processing stage—a policy we’ve offered since 1991 to accommodate our customers’ needs. However, please note that customized items, special editions, promotional offers, or final sale products cannot be modified, cancelled, or refunded due to their unique nature, limited availability, and the bespoke craftsmanship involved. Additionally, once an order is prepared for international shipment—typically after customs documentation is completed—it cannot be cancelled due to logistical constraints and international regulations. We recommend reviewing your order carefully before submission, and our team is available to assist during this window to avoid such limitations, a support system honed over 30+ years."

"Our website may include hyperlinks to third-party websites for your convenience, such as partner retailers, informational resources about Damascus steel, or social media platforms, a feature we’ve incorporated since 1991 to enrich your experience. These links are provided solely to enhance your browsing experience and do not imply endorsement or responsibility by Arsons Knife for the content, availability, privacy practices, or security of these external sites. We have no control over the nature, accuracy, or reliability of third-party content, and you access such sites at your own risk. We encourage you to review the terms and privacy policies of any linked sites before engaging with them, ensuring you understand their distinct obligations, a precaution we’ve advised for over three decades."

"All text, graphics, designs, software, and source code featured on this Website are either owned by or licensed to Arsons Knife, representing the culmination of our artistic and technical expertise since 1991. This intellectual property, embodying the unique patterns of our Damascus steel knives, is protected by applicable copyright laws and international treaties. You are prohibited from copying, distributing, reproducing, or adapting any content from this Website for commercial purposes without our express written consent, preserving the integrity of our brand. However, you are permitted to download or print pages for personal, non-commercial home use only, provided you retain all copyright and proprietary notices, a privilege we’ve allowed since our digital inception over 30 years ago."

"The Arsons Knife Website is provided on an ‘AS IS’ and ‘AS AVAILABLE’ basis, without any warranties or guarantees, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, or uninterrupted use—standards we’ve maintained since 1991 to manage expectations realistically. While we endeavor to maintain a secure and error-free platform, Arsons Knife is not liable for any indirect, incidental, or consequential losses, including but not limited to lost profits, data loss, or missed opportunities arising from your use of the Site. Although we strive to minimize disruptions, we cannot guarantee the Website will be entirely free of bugs, viruses, or temporary interruptions, and we are not responsible for any damages resulting therefrom, including those caused by third-party actions, a limitation we’ve clarified over three decades."

"You agree to indemnify, defend, and hold harmless Arsons Knife, its employees, directors, and agents against any claims, liabilities, damages, losses, or costs—including reasonable legal fees—resulting from your misuse of this Website or any violation of these Terms and Conditions, a protection we’ve instituted since 1991 to safeguard our operations. This includes, but is not limited to, unauthorized use of our content, breach of intellectual property rights, or actions that harm our reputation or disrupt our services. Your cooperation in resolving such issues is essential to maintaining the trust and integrity of the Arsons Knife community, a value we’ve upheld for over 30 years."

"If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable under the laws of your jurisdiction, that specific part will be severed from the agreement, and the remaining provisions shall continue to remain valid and enforceable to the fullest extent permitted by law—a flexibility we’ve built into our terms since 1991. This severance ensures that the core intent of our terms—protecting both Arsons Knife and its users—remains intact, allowing the agreement to adapt to legal challenges or regional differences while preserving its overall structure and our commitment to fairness over three decades."

"These Terms and Conditions are governed by and construed in accordance with the laws of your country of residence, ensuring a legal framework that respects your local jurisdiction—a principle we’ve adopted since 1991 to serve our global customer base. By agreeing to these terms, you irrevocably submit to the exclusive jurisdiction of the courts in that country for the resolution of any disputes arising from your use of the Arsons Knife Website. This provision reflects our commitment to fairness and accessibility, aligning with our outreach to regions like the USA, Canada, UK, Australia, France, Italy, and Germany, a network we’ve cultivated for over 30 years."

"Should you have any questions, require clarification, or need assistance regarding these Terms and Conditions, our dedicated support team at Arsons Knife is here to help, a service we’ve provided with expertise since 1991. Reach out to us at:
Phone: +1 786 607 4045 – Available Monday through Friday, 9 AM to 5 PM PST, offering personalized support with over 30 years of experience.
Email: support@damascus-knife.net – Responds within 24 hours, providing detailed guidance on terms, order issues, or any other inquiries. Our team, rooted in the traditions of 1991, is committed to ensuring your experience with Arsons Knife is supported with the same care we invest in our craftsmanship."