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Terms & Conditions

Terms & Conditions

1. Eligibility & Lawful Use

By accessing this website and placing an order with Arsons Custom Knife, you confirm that you are at least 18 years old. Our products are intended for lawful culinary, outdoor, collection, and utility purposes only. Customers are responsible for ensuring compliance with all local, national, and international laws regarding the purchase, import, possession, and use of knives and cutting tools.
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2. Product Characteristics

Each product is individually handcrafted by skilled artisans in our workshop. Due to the nature of layered Damascus steel, natural handle materials, and manual finishing processes, slight variations in pattern, color, grain, or finish may occur. These variations are normal and are a hallmark of authentic handcrafted blades.
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3. Orders & Payment Processing

Orders are processed only after full payment confirmation through our secure payment providers. All prices displayed on the website are in USD unless otherwise stated. We reserve the right to decline or cancel any order in cases of suspected fraud, failed payment verification, or product unavailability.
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4. Shipping & Delivery

Orders are prepared and dispatched after successful processing. Delivery times vary depending on the destination country, customs procedures, courier schedules, and other factors beyond our control. While we work with reliable international carriers, exact delivery dates cannot be guaranteed.
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5. Returns & Customer Support

If you experience any issue with your order, please contact our customer support team before initiating a payment dispute. We will assist you in accordance with our published Return & Refund Policy. Our goal is to resolve customer concerns fairly, promptly, and professionally.
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6. Limitation of Liability

Arsons Custom Knife shall not be held liable for injuries, damages, or losses resulting from improper handling, misuse, modification, or unlawful use of our products. Customers are responsible for the safe storage and responsible use of all purchased items.
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7. Governing Law & Contact Information

These terms and conditions are governed by the applicable laws of Pakistan. For questions regarding these terms, your order, shipping, returns, or our services, please contact our customer support team by email.

Official Support Email

Contact our support team for questions about these terms, your order, or our services.

[email protected]